Get to know the team that run the day to day operations at Noreaster. We pride ourselves on our extensive technical knowledge and outstanding customer service.
The Team
The Team behind the CompanyJeremy Wells
Managing DirectorI have over 30 years knowledge in the industry as leaving school at age 16 till now all I have known is refrigeration and air conditioning. in 2003 I decided to take the courageous move in founding Noreaster Refrigeration Ltd from a desk in the corner of my front room with just me and one apprentice. My vast knowledge, determination and passion from the industry made me want to strive more and develop my career. I eventually expanded Noreaster Refrigeration Ltd from my front room to a log cabin my garden then to my own office in Watford. In 2021 we had a year of even more expansion and decided to occupy a warehouse unit. Noreaster Refrigeration Ltd has grown from strength to strength year after year becoming a company that covers nationally. I am very proud of the organisation and have founded and developed and the team I have around me today, the Noreaster Refrigeration Ltd culture is forever evolving making everyone feel appreciated and valued. Every day I am proud of what I have creating and will continue to find ways grow and expand with the exceptional staff I have around me. I am determined for Noreaster Refrigeration Ltd to become one of the biggest in the industry and become the benchmark standard for refrigeration and air conditioning.
Sue Lynch
Service ManagerHaving gained 15 years’ experience in the refrigeration industry, 10 of which have been spent at Noreaster. I Have thoroughly enjoyed Effectively managing the Service Team members, both field and admin. I have an extensive working knowledge of industry standards and practices, including product details, common faults, job duration and of course the services offered by Noreaster. Ensuring excellent customer service and maintaining strong relationships with customers and suppliers is key to the smooth running of my team and as such I’m always ready to assist with or perform administrative tasks to get the job done. The service desk is often the first interaction we have with new and existing customers and as such resolving service desk problems and improving service desk methods to increase productivity and customer service is key to my role. To be part of such dynamic and enterprising team and family culture is both a privilege and a pleasure.
Shaydene Foster
Customer SupportI have been a member of the Noreaster Refrigeration team since late March 2020, I have over a decade’s worth of customer service/support experience and currently hold the job title of Customer Support. I have thoroughly enjoyed my time at Noreaster Refrigeration Ltd and have used my expertise to conduct my job role. My duties include, but are not limited to; scheduling the engineers’ jobs, exporting the end of day reports, liaising with customers and contractors, creating step by step procedures, overseeing the inboxes for customer queries and raising quotes and purchase orders. Noreaster Refrigeration Ltd have made me feel very valued and I have really taken to my role trying to maximise my performance within the together culture at Noreaster Refrigeration Ltd. Noreaster Refrigeration Ltd have provided a lot of opportunity for me to expand my knowledge and enhance my career path it is a pleasure and a privilege.
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